Rock of Ages Corporation

Job Description                                                           

POSITION SUMMARY:  

The Sales/Customer Support Representative sells and services Rock of Ages wholesale memorial products to authorized memorial retail dealers over the telephone or electronically by performing the following duties: 

ESSENTIAL DUTIES AND RESPONSIBILITIES – other duties may be assigned: 

• Responsible for servicing assigned accounts and backing up other customer service representatives.
  • Servicing of accounts to include:
    • Providing order status and information.
    • Collecting all data required to process an order, including design information.
    • Primary point of contact for any information to be collected or disseminated.
    • Oversight of receivables for assigned accounts.
    • Regular and consistent contact with accounts.

• Handles inbound sales lead calls to convert calls into sales.
• Estimates date of delivery to customer, based on knowledge of own firm's production and delivery schedules.
• Emphasizes salable features, quotes prices and credit terms, and prepares sales orders for input into the company order system.
• Builds and maintains customer relationships.
• Ensures timely and accurate entry of new customer data and other sales data for current customers into computer database.
• Tracks/expedites orders through the manufacturing and delivery process.
• Works with other sales representatives to keep account information up to date.
• Occasionally visits existing and prospective customers.
• Solicits post-sale feedback from customers to ensure customer satisfaction.

EDUCATION AND/OR EXPERIENCE

This position requires a high school diploma and a minimum of two years industry experience. 

COMPUTER SKILLS

To perform this job successfully, proficiency in the use of personal computers and MS Office is required.  Familiarity with the IBM AS400 platform is highly desirable. 

OTHER CAPABILITIES 

• A "customer first" attitude.
• A positive, “can-do” attitude is a must.
• Excellent telephone, writing and presentation skills.
• Ability to work as a team player.
• A valid driver’s license for business travel, occasionally overnight.
• Strong interpersonal skills to handle sensitive and confidential situations.
• Excellent problem solving and analytical skills.
• Flexibility to work the hours necessary to get the job done.
• Thorough, organized, and detail oriented; able to establish priorities and meets deadlines.
• Independent judgment necessary to plan, prioritize, and organize a diversified workload.

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Please open, print and complete an application.

The above form needs to be printed, filled out in it's entirety and mailed to:

 Only fully completed and signed applications will be considered.

Rock of Ages Corporation is committed to providing a safe work environment for our employees. 

All applicants will be required to submit to a drug test prior to commencing employment.